Terms and Conditions
These are the terms and conditions of UK Eyewear, please ensure that you have read and understand them fully before you consider making a purchase.
before you can complete any purchase on this website, you will be required to tick the box to accept our terms and conditions. By electronically signing (ticking our T&Cs) our terms and conditions you are agreeing to be bound by these conditions. These terms and conditions however in no way affect your statutory rights in English law. Your contract for purchases made through this website is with UK Eyewear, and this contract will only exist after we have e-mailed a confirmation that the item has been dispatched. Please note that we reserve the right to delay or cancel any order for the purpose of carrying out additional security checks in relation to a credit or debit card payments.
You must be at least 18 years old to use this site – if you are under 18 you may only use this site with the supervision of an adult/guardian. UK Law prevents us from dispatching prescription glasses and goggles to anyone under the age of 16. We can either dispense the eyewear from our Manchester or Liverpool base or we will post the finished prescription frame to your nominated registered optician. Your nominated opticians should be entered as the delivery address.
You accept that e-mail is the primary means of long-distance communication.
Whilst we take every care to ensure the accuracy of prices and information on the site, errors can occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, your card will be automatically credited.
Not to pass on any of your personal contact or card details to any third party. We endeavour to dispatch all orders within 3 working days if the order includes prescription lenses you should allow the minimum of 3 weeks. If you have selected special coatings to be added to prescription lenses this will add further time. For delivery times see selected delivery services. If we are out of stock you will be contacted and offered your choice of either a different product of a similar value, full refund or a date for delivery. Time scales quoted do not include Saturday, Sunday and Bank Holidays.
Guarantees returns and exchanges:
All items on this website are guaranteed for 1 year against manufactures defect. Any customer who is not satisfied with a standard of the product may return the goods undamaged and unworn, without the tags removed and properly packaged for a refund of the products purchase price within 30 days of purchase. Returned goods will only be accepted if they are accompanied by an official RTN (Returns Note Number). The (RTN) should be marked on the bottom of the returning box. Prior to returning any item, you should email email@example.com with you order details and request a RTN number.
It is the customers’ responsibility to provide proof that their goods have been returned. This should be by either means of: Royal Mail, other curriers’ receipt or tracking information. WE CANNOT OFFER ANY CREDITS OR REPLACEMENTS WITHOUT SAID PROOF.
Prescription work undertaken by UK Eyewear:
Custom made prescription lenses are made to the specification supplied by the customer. Refunds cannot be made unless it is shown that the lenses are defective or does not correspond to the prescription information supplied. Please note that Prescription lenses are non-cancellable, non-returnable & non-refundable (unless faulty)
Damages or Deficiencies:
In the event of any goods: being damaged in transit, missing items shown on the delivery note or failing to match the items ordered- you are required to notify us in writing within 7 days. We may ask the customer to complete an insurance claim form should we choose to recover the cost of the damages or missing items from the currier. No credits or replacements will be given until the matter is finalised.
All information provided on this website is provided in good faith and should not be considered to be in any means authoritative.
This web site uses GeoTrust QuickSSL to give online consumers and businesses peace of mind. Sites secured by GeoTrust SSL certificates provides 256 bit encryption offering the highest level of encryption and security possible.